Guide

Guide customers through the difficult parts of DD.

Lissom uses context-aware assistance to guide customers through complex steps, catch inconsistencies and reduce follow-ups.

Make complex onboarding feel navigable, not brittle.

Guide is the product layer that responds to the state of each application, turning case context into specific in-flow guidance and helping customers complete it correctly.

Fewer avoidable errors before review

In-flow checks help customers correct missing information and simple inconsistencies before submission.

Less confusion during complex steps

Case-aware guidance explains what is needed, why it is needed and what the customer should do next.

More consistent decisions across reviews

Structured prompts and checks apply the same requirements across comparable cases.

Less back-and-forth after submission

Issues the customer can resolve are addressed while the application is still in progress.

Help customers through the moments that usually stall a case.

Guide brings ownership resolution, case-aware support and consistency checks into the journey while the customer can still act.

Smart org chart builder

Resolve ownership one clear step at a time.

Lissom guides ownership resolution from the target entity outwards.

Trusted sources pre-fill known nodes and threshold logic identifies missing people, entities or evidence, so customers avoid rebuilding the structure and analysts start with fewer gaps.

Context-aware support

Explain the issue in the context of the case.

Guidance responds to the current section, prior answers, uploaded evidence and active validation requirements.

It explains what needs attention, why and what to do next.

Consistency helper

Catch avoidable inconsistencies before review.

Lissom compares answers with documents and approved third-party data in real time.

Customers can correct or explain simple mismatches, while meaningful risk signals are surfaced for review.

AI-powered guidance for every workflow.

Guide combines case context with controlled logic so customers and analysts can understand why something is needed and what to do next.

  • In-flow guidance instead of generic chat
  • Case-aware prompts for customers and analysts
  • Clear reasons for requests, rejections and next steps
  • Support that keeps edge cases inside the process

Start with Guide.
Extend across the journey.

Data enrichment

Pre-populate cases from registries, official filings, trusted data providers and the public web, carrying source-backed company facts and business context into the case before the customer fills the gaps.

Business details

Scanning registries…Registries checkedacmecoffee.co.uk
Company nameAcme Coffee LtdCompanies House
Company number09283741Companies House
Registered address14 Provender Row, London N1Companies House
What you doSpecialty coffee importeracmecoffee.co.uk
Trading address

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